Effective 2026-08-27 · Version intl-2026-08-27-3
We begin processing your order once payment is confirmed. Because international deliveries depend on customs clearance and destination-country handling — which we do not control — we do not promise a fixed delivery window here. We will contact you with an estimated dispatch and delivery timeframe after payment, and again if that estimate changes.
Import duties, import VAT, and customs handling fees are not included in the price and are payable by you under the rules of your destination country.
You may withdraw from your purchase within 14 days of receiving the product, without giving a reason.
Tell us within that period by writing to [email protected]. No particular form is required — an email with your order number and a statement that you are withdrawing is enough. The deadline is met if you send notice before the period expires.
Cancel before we dispatch your order and you are refunded in full, with nothing deducted.
Local consumer law in Taiwan, Hong Kong, Macau, Brazil does not allow us to charge return shipping. Offering unlimited change-of-mind returns we cannot recover any cost for is not something we can sustain, so for orders shipped to these destinations, this withdrawal right is not offered once your order has shipped — cancelling before dispatch is still refunded in full, as above. A hardware defect, wrong item, or shipping-damage return (Section 3) is still available regardless of destination. At checkout, orders shipped to these destinations require a separate acknowledgement of this before payment.
The products we sell (PRO, PRO+, MINI, and accessories) are standard specifications — color and the printer add-on are catalog choices, not custom orders. Ground 4 above does not apply to them, and the fact that a unit is hand-finished does not by itself restrict withdrawal. Ground 4 only applies if you separately arrange a non-catalog specification (engraving, custom dimensions, a non-standard material) with us in advance, in which case we tell you before you order and obtain your agreement.
No deduction, full refund. This applies if the product has a hardware defect or is damaged on arrival, is not what you ordered or does not match the agreed specification, arrived damaged in transit, or develops a hardware fault within 14 days of receipt under normal use. We arrange and pay for return pickup in these cases — you do not need to book or pay for shipping yourself.
This product combines hardware and companion app software. Software issues are resolved through an app update, not a return — if you report a problem and our support team finds it is a software issue with a fix available, we will help you update instead of treating it as a defect under this section. This section covers hardware faults: the unit does not power on, the print head fails, physical damage, and similar.
Please tell us within 14 days of receipt, with photos where possible. If our inspection of the returned unit does not confirm the hardware defect you reported, the return is treated under section 4 instead and the applicable shipping deduction applies — we will show you the basis for that finding before completing the refund.
This section does not replace or limit any statutory rights you have under the mandatory consumer law of the country where you live.
| Situation | Refund |
|---|---|
| Order cancelled before dispatch | Full refund, no deduction |
| Hardware defect, wrong item, or shipping damage (section 3) | Full refund, no deduction — we pay return pickup |
| Change-of-mind withdrawal after dispatch (section 2), shipped outside Taiwan, Hong Kong, Macau, Brazil | Refunded minus the round-trip shipping deduction below |
| Change-of-mind withdrawal after dispatch, shipped to Taiwan, Hong Kong, Macau, Brazil | Not offered — see Section 2 |
| Model | Deduction |
|---|---|
| PRO, PRO+, and PRO+ Hybrid (tabletop) | US$600 |
| PRO Wall-mount and Built-in | US$500 |
| MINI | US$450 |
This amount reflects what we actually pay a carrier to send a replacement unit's box dimensions and weight to you and to collect the returned unit from you — it is not a restocking fee or cancellation charge. We arrange pickup, so you never separately book or pay for return shipping; this amount is simply deducted from your refund.
We never charge this deduction to buyers in Taiwan, Hong Kong, Macau, Brazil — local consumer law does not allow it. That is also why, as explained in Section 2, we do not offer a change-of-mind withdrawal after dispatch for orders shipped there: we would have no way to recover any part of the shipping cost. A hardware-defect, wrong-item, or shipping-damage return (Section 3) is unaffected and remains fully available.
Example: a MINI (list price varies by promotion) withdrawn under section 2 is refunded minus US$450. If more than one unit ships and returns together in one shipment, the deduction is applied once per return shipment, not once per unit.
International orders are paid in US dollars through PayPal. We receive your order details and shipping address; we do not receive your card number or PayPal account credentials.
Refunds are issued to the PayPal transaction used for payment. We do not offer refunds to a different account or by another method. Currency conversion fees or exchange-rate differences applied by your card issuer or bank are outside our control.
For returns under section 4, we begin your refund within 3 business days of receiving and inspecting the returned product. For cancellations before dispatch and for the cases in section 3, we begin your refund within 3 business days of confirming the reason — we do not wait for a physical return in those cases.
Once we issue a refund, PayPal's and your card issuer's own processing times may add further delay before it appears in your account.
Contact us first, at the address below, before sending anything back. We will arrange pickup and provide instructions — please do not ship the product back on your own, as that can result in customs delays or a rejected delivery.
Short-term rental is offered within Korea only and does not apply to international orders.
The Extended subscription is billed and managed through the Apple App Store or Google Play. You may cancel at any time in your store's subscription settings; cancelling stops future renewals and your access continues until the end of the period already paid for. Refunds follow the policy of the store where you subscribed and applicable law. The deduction described in section 4 does not apply to this section.
Write to [email protected] with your order number. We may ask for your PayPal transaction ID to confirm the order. App Store or Google Play purchases are usually fastest to resolve directly with that store.
These terms are governed by the law of the Republic of Korea.
Where the mandatory consumer-protection law of your country of residence grants you stronger rights than these terms — including on who bears return shipping costs, the length of the withdrawal period, whether a withdrawal right is available at all after dispatch, or statutory warranty for defects — that law prevails, and these terms apply only to the extent they do not conflict with it. If you believe local law entitles you to a return this policy does not otherwise offer, write to us at the address below and we will review it.